Call Recording
Record inbound and outbound conversations for later training and quality review.
About US
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READ MOREContact Info
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+91 99451 60901
Location
3rd Floor, No 28, DCNET Building, 5th Cross, 6th Main Rd, BTM 2nd Stage, Bengaluru, Karnataka 560076
Email Now
info@dcnetindia.com
CUSTOMER EXPERIENCE
Every conversation. A better connection.
Bring your agents, customers, and calling workflows together with a flexible contact center communication foundation.
SOLUTION BLUEPRINT
01Connect
02Protect
03Route
04Engage
Keep customer conversations moving
Connect calling with your CRM workflow
Support agents across locations
THE BIGGER PICTURE
Call center solutions for today and tomorrow
Build a scalable calling environment for inbound, outbound, or blended operations. Dinstar India’s solutions support dialing automation for customer service, market research, and telemarketing.
Combine IP phones, VoIP gateways, dialers, and headsets with call management capabilities for domestic and international operations.
CAPABILITIES THAT MAKE A DIFFERENCEBuilt for real
Built for real
business conversations.
A flexible foundation for the workflows that matter to your organization. Final capabilities depend on the selected products and configuration.
Call Control
Manage queues, waiting messages, hold, mute, and call transfers.
International Numbers
Use virtual numbers across countries to support international calling workflows.
Call Conference
Support inbound and outbound conversations within your contact center workflow.
Call Routing
Direct callers to available agents and reduce unnecessary waiting.
Configuration
Get help preparing desktop IP phones for your agents.
Call Security
Control incoming and outgoing VoIP traffic with session border controllers.
CRM Integration
Connect call management, conversation history, and customer relationship workflows.
HOW IT COMES TOGETHER
One connected workflow.
An illustrative architecture to guide your planning. Our team can help refine it around your existing systems.
Connect
Bring incoming calls from your service provider into your voice network.
Protect
Control SIP traffic at the network boundary with a suitable SBC.
Route
Use IVR, queues, and routing rules to direct callers to the right team.
Engage
Give agents the tools to handle, transfer, and review conversations.
Control where it matters.
The role of a session border controller in your network.
- Proxy and filter SIP signaling between endpoints and IP PBX systems.
- Support NAT traversal between private networks and the internet.
- Prioritize sessions and manage bandwidth using quality-of-service policies.
EXPLORE THE BUILDING BLOCKS
All products Products for your solution.
UC200 Pro
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SBC300
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MTG200
View product
Product selection and compatibility are confirmed during solution planning.
LET’S TALK ABOUT YOUR DEPLOYMENTMake your next connection
Start a conversation Make your next connection
a better one.
Share your requirements for call center with our team.